It can take 30 business days to process applications once both tenant and landlord portions are completed and submitted. Applications are reviewed in the order they are submitted. Once submitted, applications cannot be edited unless reopened by an administrator.
The status of the application can be checked at any time by logging into the Neighborly portal. The status will say, “under review” once an application is assigned a reviewer. It may say this for several weeks given the high volume of applications we are processing. If more information is needed from the tenant or landlord, an email will be sent. After the initial review is complete it will show, “approved pending payment.” A final review will happen before payment is mailed to the landlord. At this point, the status will say, “paid.”
Both tenant and landlord can submit applications at the same time. There is no need to wait for an invitation email.
Landlords can also see the status of tenant applications once the two are linked together by our staff.
If tenant and landlord applications need to be linked or if a submitted application needs to be edited, please send an email to email@example.com including names, the five-digit case ID numbers, and sections that need to be edited.