Partner Satisfaction Survey

The purpose of this survey is to gather feedback from the people we work with. Your answers will be used to improve overall partner and client experience and inform CAC’s services. This survey is voluntary, and all responses will remain anonymous.

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Answer the following questions about where your organization is located:

1. CountyDane CountyJefferson CountyWaukesha CountyOther

2. Zip Code:

Answer the following questions about your experience with Community Action Coalition for South Central Wisconsin, Inc. (CAC):

3. How much do you agree or disagree with the following statements?

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Prefer Not To Answer/Does Not Apply To Me
A. I was treated with respect.	Strongly AgreeA. I was treated with respect. Strongly Agree	AgreeA. I was treated with respect. Agree	NeutralA. I was treated with respect. Neutral	DisagreeA. I was treated with respect. Disagree	Strongly DisagreeA. I was treated with respect. Strongly Disagree	Prefer Not To Answer/Does Not Apply To MeA. I was treated with respect. Prefer Not To Answer/Does Not Apply To Me
B. I was helped in a clear and timely manner.	Strongly AgreeB. I was helped in a clear and timely manner. Strongly Agree	AgreeB. I was helped in a clear and timely manner. Agree	NeutralB. I was helped in a clear and timely manner. Neutral	DisagreeB. I was helped in a clear and timely manner. Disagree	Strongly DisagreeB. I was helped in a clear and timely manner. Strongly Disagree	Prefer Not To Answer/Does Not Apply To MeB. I was helped in a clear and timely manner. Prefer Not To Answer/Does Not Apply To Me
C. I got the information/services I needed.	Strongly AgreeC. I got the information/services I needed. Strongly Agree	AgreeC. I got the information/services I needed. Agree	NeutralC. I got the information/services I needed. Neutral	DisagreeC. I got the information/services I needed. Disagree	Strongly DisagreeC. I got the information/services I needed. Strongly Disagree	Prefer Not To Answer/Does Not Apply To MeC. I got the information/services I needed. Prefer Not To Answer/Does Not Apply To Me
D. I was informed about other CAC or community services.	Strongly AgreeD. I was informed about other CAC or community services. Strongly Agree	AgreeD. I was informed about other CAC or community services. Agree	NeutralD. I was informed about other CAC or community services. Neutral	DisagreeD. I was informed about other CAC or community services. Disagree	Strongly DisagreeD. I was informed about other CAC or community services. Strongly Disagree	Prefer Not To Answer/Does Not Apply To MeD. I was informed about other CAC or community services. Prefer Not To Answer/Does Not Apply To Me
E. I would recommend CAC as a partner of choice in the community.	Strongly AgreeE. I would recommend CAC as a partner of choice in the community. Strongly Agree	AgreeE. I would recommend CAC as a partner of choice in the community. Agree	NeutralE. I would recommend CAC as a partner of choice in the community. Neutral	DisagreeE. I would recommend CAC as a partner of choice in the community. Disagree	Strongly DisagreeE. I would recommend CAC as a partner of choice in the community. Strongly Disagree	Prefer Not To Answer/Does Not Apply To MeE. I would recommend CAC as a partner of choice in the community. Prefer Not To Answer/Does Not Apply To Me
F. I am satisfied with my overall experience with CAC.	Strongly AgreeF. I am satisfied with my overall experience with CAC. Strongly Agree	AgreeF. I am satisfied with my overall experience with CAC. Agree	NeutralF. I am satisfied with my overall experience with CAC. Neutral	DisagreeF. I am satisfied with my overall experience with CAC. Disagree	Strongly DisagreeF. I am satisfied with my overall experience with CAC. Strongly Disagree	Prefer Not To Answer/Does Not Apply To MeF. I am satisfied with my overall experience with CAC. Prefer Not To Answer/Does Not Apply To Me

4a. In which CAC program area did you partner? Please select all that apply:Intake, Resources, and ReferralsHousing Security ProgramsFood Security ProgramsCommunity Health ProgramsFinancial Literacy ProgramsWinter Glow EventsOtherPrefer Not To Answer

4b. Housing Security: Please specify on which programs you and CAC partner. Select all that apply:

• Rapid Re-Housing
• Transitional Housing
• Permanent Supportive Housing
• Temporary or Emergency Shelter (including Motel Vouchers)
• Supportive Services for Veteran Families
• Section 8 Housing
• Early Childhood Zones
• Reducing School Mobility (SIEMER or SASH)
• Homeless Prevention Services
• WERA/Landlord Outreach
• Wisconsin Help for Homeowners
• Substance Use Treatment/Recovery Vouchers
• Rental Payment Assistance
• Utilities Payment Assistance
• Coordinated Entry Services
• On-Site Supportive Services
• Unsure
• Prefer not to answer
• Other

4b. Food Security: Please specify on which programs you and CAC partner. Select all that apply:

• Food Bank Services
• TEFAP/CSFP
• Culturally Appropriate Food Purchasing
• Local Food Purchase Assistance Program
• Double Dollars
• The Foodshed Partnership
• Unsure
• Prefer not to answer
• Other

4b. Community Health: Please specify on which programs you and CAC partner. Select all that apply:

• Mental Health First Aid, Crisis Counseling, or Public Health Emergency Preparedness Trainings
• Mental Health Trauma Recovery
• Substance Use Treatment/Recovery Vouchers
• Vaccine Outreach
• Unsure
• Prefer not to answer
• Other

4b. Financial Literacy: Please specify on which programs you and CAC partner. Select all that apply:

• Budgeting Courses
• Financial Empowerment Center
• Unsure
• Prefer not to answer
• Other

4b. Other: Please specify on which programs you and CAC partner. Select all that apply:

• Coalition Partnerships
• Veteran Services
• Youth Services
• Employment Services
• Unsure
• Prefer not to answer
• Other

4c. How much do you agree or disagree with the following statements?

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The delivery driver was kind and helpful.	Strongly AgreeThe delivery driver was kind and helpful. Strongly Agree	AgreeThe delivery driver was kind and helpful. Agree	NeutralThe delivery driver was kind and helpful. Neutral	DisagreeThe delivery driver was kind and helpful. Disagree	Strongly DisagreeThe delivery driver was kind and helpful. Strongly Disagree
I received the food items I was expecting.	Strongly AgreeI received the food items I was expecting. Strongly Agree	AgreeI received the food items I was expecting. Agree	NeutralI received the food items I was expecting. Neutral	DisagreeI received the food items I was expecting. Disagree	Strongly DisagreeI received the food items I was expecting. Strongly Disagree
I was notified of any changes with the delivery or items.	Strongly AgreeI was notified of any changes with the delivery or items. Strongly Agree	AgreeI was notified of any changes with the delivery or items. Agree	NeutralI was notified of any changes with the delivery or items. Neutral	DisagreeI was notified of any changes with the delivery or items. Disagree	Strongly DisagreeI was notified of any changes with the delivery or items. Strongly Disagree

4c. In Question 4b. you selected Other. Which CAC program did you partner with?

5. What recommendations or feedback do you have about how CAC serves you or your community?

6. Is there anything else you would like to share?

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